• You can return your purchase within 14 days
  • There is a 15% restocking fee on all returns
  • Free returns when you paid with PayPal or selected Route+
  • The returned items must be in as new condition. Unwashed, unworn with tags attached

The Detail

We hope you love your new outfit, but we understand that it’s hard buying online when you can’t try the garments on before buying. If you are not happy with your purchase, we offer returns for store credit within 14 days of package delivery for full-priced items only or any items on a special/bundle special.

We do not accept exchanges. If you would like to order a different size, return your item as soon as possible and we will issue you store credit if the items are deemed eligible according to the return requirements laid out below. Store credit can be used to order a different size or any of our other products.

There will be No exchanges, refunds or store credits on the Sale Items or samples.

For all change of mind orders there is a restocking fee of 15% of the order total. Your store credit (if applicable) is for the products purchased only.

Please contact us as soon as possible if your item has a fault – please provide an image or video of the item with the fault showing the entire item and a close up of the fault.

We take the security of our customers very seriously. All reports of fraud will result in such activity being reported immediately to ACORN and the AFP, as well as the payment service used for the activity. This may result in the closure of the account. No refunds or store credits will be issued in cases of unauthorised usage of the payment services unless MLT is instructed too by ACORN, the AFP or relevant authorities at the conclusion of their investigation.

Returns Criteria & Conditions

My Little Threads is happy to issue you with a credit for your item (less postage costs) as long as they are meet the following requirements:

  • All items must be in original condition with original tags, & must not have been worn, altered or washed.
  • Must be returned within 14 days from date of delivery – goods received outside this period will not be accepted.

There will be No exchanges, refunds or store credits on the Sale Items or samples.

We reserve the right to refuse a product that does not meet these requirements.
There will be NO exchanges on sale or clearance items. We do not offer refunds for change of mind or accidentally over spending, however we can cancel your order and provide you with a credit note for later use. 

Store credits will be issued via email once the exchanged items are received by our team.

Choose your process

To allow customers to shop with confidence. My Little Threads works with PayPal to offer you free return shipping for items that meet our returns criteria. To check your eligibility and activate your free return shipping service please follow the link below. Only purchases completed through PayPal and shipped to you are eligible. 
https://www.paypal.com/au/webapps/mpp/returns

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Check you're eligible for PayPal Free Returns - https://www.paypal.com/au/webapps/mpp/returns

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If you have met the return criteria above, head to your "My Account" page

03

Select the "My Orders" Option

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If your order is eligible, click  "Request Return"

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Complete the form and wait for a response from the MLT team

Purchases sent back without meeting the appropriate returns criteria & conditions will be returned at the customers expense. No store credits or refunds will be issued.

I paid with Credit/Debit or a Paylater such as Afterpay

Damaged/Incorrect Returns – When posting back you must include your payment receipt inside the package. We will be unable to refund your postage without this. Only standard postage will be covered. No express post

Approved change of mind - We do not cover change of mind return postage

01

If you have met the return criteria above, head to your "My Account" page

02

Select the "My Orders" Option

03

If your order is eligible, click  "Request Return"

04

Complete the form and wait for a response from the MLT team

Purchases sent back without meeting the appropriate returns criteria & conditions will be returned at the customers expense. No store credits or refunds will be issued.

My Little Threads is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

 

01

If you have met the return criteria above, head over to https://claims.route.com/ or open your Route app and follow the claim process

*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

Purchases sent back without meeting the appropriate returns criteria & conditions will be returned at the customers expense. No store credits or refunds will be issued.