HASSLE FREE RETURNS
We have recently updated our returns policy to be more simple and hassle free.
Free return shipping provided by PayPal
To allow customers to shop with confidence. My Little Threads works with PayPal to offer you free return shipping for items that meet our returns criteria. To check your eligibility and activate your free return shipping service please follow the link below. The free return shipping service is run by PayPal and all claims for return shipping refunds are between the customer and PayPal as per the terms & conditions of the service. To be eligible, customers must use their PayPal account during checkout. Customers using Afterpay are not eligable for free return shipping from paypal
We hope you love your new outfit, but we understand that it’s hard buying online when you can’t try the garments on before buying. If you are not happy with your purchase, we offer returns for store credit within 14 days of package delivery for full-priced items only.
We do not accept exchanges. If you would like to order a different size, return your item as soon as possible and we will issue you store credit if the items are deemed eligible according to the return requirements laid out below. Store credit can be used to order a different size or any of our other products.
My Little Threads is happy to issue you with a credit for your item (less postage costs) as long as they are meet the following requirements:
- All items must be in original condition with original tags, & must not have been worn, altered or washed.
- Must be returned within 14 days from date of delivery – goods received outside this period will not be accepted.
There will be No exchanges, refunds or store credits on the Sale Items or samples.
All returns are made by eParcel – you will be sent the return label which covers the return postage of your items. Failure to do this will result in your postage not being refunded.
Please send your package to:
My Little Threads
PO Box 990
We suggest you use tracked postage as it is the safest option for your parcel. The goods are your responsibility until they reach our office, so ensure it’s packed securely or using a postal service that insures you for the value of the items you are posting. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you at your own cost.
We reserve the right to refuse a product that does not meet these requirements.
There will be NO exchanges on sale items. We do not offer refunds for change of mind or accidentally over spending, however we can cancel your order and provide you with a credit note for later use.
Store credits will be issued via email once the exchanged items are received by our team. The credit note will be valid for (3) months.