Shipping & Pickup
Click & Collect
Order online and collect from our warehouse
8:30am to 6pm Monday to Saturday
Ready for collection
Typically within 72 hours
Select Pickup during checkout
Once your order is ready, you will receive an email with your pickup booking instructions.
If you accidentally select pickup, you will be sent an invoice for postage which may include additional fee's
We package up your order and deliver to your door
3-5 business days
5-7 business days
7-14 business days
Express post available Australia Wide where eligible.
You can see the actual cost of delivering your order by adding items to your Shopping Bag and proceeding to the Checkout.
Turn around time
All orders are usually shipped within 3-4 business days
Delays in shipping can occur from time to time. Keep an eye out on our Social Media for updates.
Free Domestic Shipping Offer*
All orders over $150 ($170nzd) will be eligible for free domestic shipping!
All domestic orders over $150 ($170nzd) will be eligible for free standard domestic shipping. The free shipping provided is standard shipping through Australia Post.
International customers are not eligible for this offer.
*Note this offer may not be available during Sales Events such as Black Friday, 50% off and so on.
All products are shipped with a tracking # provided by the shipping carrier, we will provide a tracking number on request. In most cases, you will receive notification once your order has been shipped.
The rate charged for the shipping of your order is based on the weight and size of your products, and your location. Before the order is finalised you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. The shipping rates and services offered to you during checkout are pulled from Australia Post directly. The services available and costs can change at the discretion of Australia Post and are out of the control of My Little Threads.
Shipping of Pre Orders
Pre Orders will be held and shipped when the item becomes available. If an order contains both in stock and pre order items, the whole order will be held until the pre order items become available.
Lost, Stolen or Missing Orders
Once an item is posted the package becomes the responsibility of the Carrier and the Customer.
Lost, stolen or missing packages will not be replaced. My Little Threads takes great care to ensure all packages are labeled correctly. Returned packages due to incorrect address details being provided will be re-posted at the cost of the customer.
All packaged reported as stolen will be referred to the police.
We use Australia Post