Click & Collect
Click & Collect
You can pick up your My Little Threads order from our Pimpama Home Store.
To do so, select pickup during checkout. Once your order is ready for pickup you will receive an email with instructions for booking your pickup time. Pickups are by appointment only and appointments made before your order is ready will not be approved.
Pickup & Browse Hours Pimpama:
8:30-6pm Monday – Friday
No pickups Weekends
Please select the pickup option during checkout. Sales that use the pickup option but require posted will be charged a separate Postage & Handling fee.
Free Domestic Shipping Offer
All orders over $120 ($150nzd) will be eligible for free domestic shipping!
All domestic orders over $120 ($150nzd) will be eligible for free standard domestic shipping. Order processing times still apply on any custom made or made to order items. The free shipping provided is standard shipping through Australia Post. Customers wanting express post will need to contact My Little Threads with their order to arrange a small payment for the express post upgrade. email@example.com
International customers are not eligible for this offer.
Postage & Handling
Free return shipping provided by PayPal
To allow customers to shop with confidence. My Little Threads works with PayPal to offer you free return shipping for items that meet our returns criteria. To check your eligibility and activate your free return shipping service please follow the link below. The free return shipping service is run by PayPal and all claims for return shipping refunds are between the customer and PayPal as per the terms & conditions of the service. Afterpay Customers are not eligible for PayPal free return shipping.
Turnaround – Time before your order is shipped
All orders are usually shipped within 3-4 business days, Monday – Friday 9am – 5pm. Delays in shipping can occur from time to time, in these cases, My Little Threads will contact any customers with affected orders.
All products are shipped with a tracking # provided by the shipping carrier, we will provide a tracking number on request. In most cases, you will receive notification once your order has been shipped.
The rate charged for the shipping of your order is based on the weight and size of your products, and your location. Before the order is finalised you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. The shipping rates and services offered to you during checkout are pulled from Australia Post directly. The services available and costs can change at the discretion of Australia Post and are out of the control of My Little Threads.
Standard Post with tracking number – 3-10 Business Days – Depending on location. WA, NT, TAS have longer shipping times.
Express Post Australia wide – Next Day in eligible regions – Depending on location. WA, NT, TAS have longer shipping times.
Registered Post Australia wide – 3-4 Business days
Express International – 3-7 Business Days
Pack & Track International – 3-10 Business Days
You can request an alternative shipping method may result in a higher shipping cost added to your purchase. To do so, please contact us on firstname.lastname@example.org before placing your order. Postage times are estimates provided by Australia Post and can vary. New Australia post policies can result in shipping taking much longer. Up to 2 weeks for standard postage.
Shipping of Pre Orders
Pre Orders will be held and shipped when the item becomes available. If an order contains both in stock and pre order items, the whole order will be held until the pre order items become available. Customers can arrange for the in stock items to be posted separately however extra postage will be charged for the preorder items.
Once an item is posted the package becomes the responsibility of the Carrier and the Customer. Lost, stolen, missing packages will not be replaced if lost, stolen or missing in the care of Australia Post and the Customer. My Little Threads takes great care to ensure all packages are labeled correctly. Returned packages due to incorrect address details being provided will be reposted at the cost of the customer.
Orders Damaged During Transit/Delivery
My Little Threads takes great care to package up your purchase with quality and appropriate packaging. Once your package has been handed over to Australia Post for shipping, My Little Threads is no longer responsible for the goods and any items damaged as a result of Australia Post Handling, Transport or delivery environment is the responsibility of Australia Post and the customer.
We use Australia Post